Customer Service & FAQs

Need Help? Contact Us

  • Email:
  • Phone: 1-800-966-5584

Hours of Operation: 
Mon - Fri: 8am - 6pm PST
Sat - Sun: Closed

Shipping or returns questions?

We're committed to providing our customers with the highest level of customer service possible.

We strive to serve all your fishing needs with guaranteed lowest prices and a wide selection of products. Below you will find some frequently asked questions as well as some of our policies. 

Frequently Asked Questions


Do you have a U.S. military discount?
Pro Tackle Solutions is honored to be able to provide our U.S. military service men and women with a 10% discount on all orders. We may ask that a current, valid military ID be sent or a copy of your DD214 if you are no longer serving, for verification purposes. Once this information is provided you are set to receive your 10% discount on all orders from Pro Tackle Solutions.

Thank you all for your invaluable service to our country and sacrifice for our freedom. Note: Limit one discount or coupon per order. The military discount cannot be used in addition to any sale or promotional discounts or coupons.

How long will it take to receive my order?

  • USPS Priority Mail (2-3 business days)
  • USPS Express Mail Flat Rate Envelope (if it fits, 1-2 days based on ZIP) · $ 20.95

What happens if I don't receive my package?
USPS shipments are covered by insurance that guarantees that Pro Tackle Solutions will replace packages that are lost or damaged during transit.

International Customer Note: APC Shipments, Priority Mail, World Mail, and Express Mail do not offer a tracking service, and are NOT insured. Pro Tackle Solutions will not replace packages that are lost or stolen if Priority Mail, World Mail, or Express Mail was the method of shipment chosen by the customer. Pro Tackle Solutions will not be responsible for lost or stolen shipments to a non-current address. If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.

Are back order arrival dates guaranteed?
Backorder arrival dates are provided by the manufacturer and are subject to change and are not guaranteed.

Will I have to pay any taxes or import duties?
There are no U.S. taxes for international customers; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information. 

Defective Products
Pro Tackle Solutions wants you to be completely satisfied with everything that we offer. This begins from the site all the way to the product you select. A product is deemed defective either by the manufacturer or Pro Tackle Solutions.

All products should be shipped back to Pro Tackle Solutions where our quality control department will examine it and do the following: Consider it defective through Pro Tackle Solutions standards, and immediately ship your replacement or refund your money. Or Contact the manufacturer to see if they cover the defective merchandise, then contact you with the information we have received.