Shipping & Return Information
At Pro Tackle Solutions we try to make shipping quick, easy and affordable.
- All orders placed before noon (12:00pm) Pacific Standard Time Monday-Friday will be picked, packed, and shipped that same day
- We offer FREE SHIPPING on most US orders over $59! (Excludes rods and oversize items).
The less you pay for shipping the more you get of the stuff you really want. Easy.
Free Ground Shipping Details
- Free Ground shipping on US orders over $59 (excluding rods and oversize items)
- Offer valid in the contiguous U.S. Only.
365-Day Return Policy
We guarantee your total satisfaction and offer a world-class returns policy. New, unused products can be returned within one year of purchase for a full refund. Used products are subject to inspection before a refund will be processed.
- New, unused items must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
- Used items, rods, or reels not damaged in use will be refunded only after inspection. We cannot accept the return of products damaged due to abuse or improper use.
To return a product simply email us or give us a call.
- Email: firstname.lastname@example.org
- Phone: 1-800-966-5584
Pro Tackle Solutions: Returns25977 SW Canyon Creek RoadSuite GWilsonville, Oregon 97070
Please allow 24 to 72 hours for processing your claim.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We all know that accidents happen sometimes. If your product(s) will arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.
When a replacement part is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.
When you request a cancellation of an order or a part it may take up to 72 hours to process your cancellation claim.
This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.